Sunday, July 27, 2014

Thoughts On The Apple-IBM Partnership & Amazon's Rough Week

The big news this month was the announcement that Apple and IBM have partnered up to deliver better enterprise solutions to large corporations. Essentially IBM will be selling iPads and iPhones with custom apps to help deliver complete enterprise solutions to big business. These devices will include IBM cloud services, a new enterprise focused Apple Care and all the solutions you need for security, analytics, etc. This is apparently putting the best of both companies together – Apple can focus on making great hardware and operating systems, while IBM can focus on enterprise solutions and IT support. While this all sounds wonderful – especially for the apparent 98% of Fortune 500 companies that use iOS devices even though Apple provides sub par solutions for big business – it’s a lot easier said than done. 

Apple can claim that this will be a partnership, but when have we known Apple to give up control of anything? They’ve created a closed operating system that doesn’t allow for user changes, they control what apps are released in the App store, they controlled the global prices of e-books, but now they will allow another company to sell their devices with alterations? Aside from Apple having control issues, I think they are underestimating how difficult of a task this will be. They are asking IBM to design and develop specific applications and security features for an operating system it didn’t build. Will these devices need a customized rollout for each big company? What happens to employees that follow BYOD – bring your own device? Will their phones need to be altered or replaced? I think that Apple and IBM have a long way to go before this partnership is feasible - this announcement is primarily meant as a scare tactic.

I’m sure as soon as they announced this, all the analysts were going crazy trying to figure out who this would hurt the most. Already there were some journalists saying Microsoft would lose its hold on enterprise or that Blackberry’s revival was doomed. Blackberry doesn’t seem too worried – CEO John Chen’s response was to say that the partnership was like “when two elephants start dancing”, whatever that means. Lots of noise, no results? The partnership has certainly started speculation about Blackberry potentially collaborating with another company, with Dell being one of the names thrown out there. As for Microsoft, they’ll be just fine. While they may not be winning on the mobile front, the majority of businesses still use PCs, even if they may not have upgraded to Windows 8. 

However, an interesting point was made by the media. Will Apple and IBM do anything to combine their ‘computer selves’ – Siri and Watson? What kind of outcome can we expect if they do? One of the funniest things mentioned by the media was the fact that businesses are struggling with the complexity of managing big data and that maybe there can be greater insights if they are available on the ‘easy to use iPads and iPhones’. Maybe they think Apple can magically make big data simple enough for everyone to use – good luck with that.

I want to end off by talking about how Amazon has had a rough week. They announced that they lost $126 million this quarter, even though they had a 23% increase in revenue. They’re investing so much in new products and services that they’re simply spending more than they make, even if they continue to make more and more. Investors are starting to get antsy, especially because Amazon announced that they are expecting to lose $810 million next quarter, but CEO Jeff Bezos is trying to explain that it’s about the long haul. Of course investors want to see a return on investment but Amazon just isn’t that kind of company. Bezos has a huge dream and wants to continue expanding – especially now that Chinese giant Alibaba (which is bigger than Amazon and Ebay combined) is trying to get into the U.S. market. I think Bezos is right when he says that this is not the time to slow down – although i’m not sure if there will ever be a time for slowed growth.

As a side note for those avid Twitter/Amazon users, you can now buy things without leaving Twitter. You just sync your two accounts, reply #AmazonCart to any tweet containing an Amazon link and when you wander back to Amazon the item will have already been added to your cart. I’m not sure how useful this will be to most of us, but it’s certainly the start of an interesting trend. 

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